Axiozoom troubleshooting The ZEN software doesn't recognize the camera Switch off the Zen softwareCheck if the diode at the back of the camera is onIf not, check if the power button at the back of the camera is on and the camera plugged-inCheck that no cable is trapped or blocked during the Z-axis initialization Restart the Zen software I clicked on "Start experiment"/"Snap" but nothing happens Load the manufacturer configuration “ZEISS DEFAULT FLUO + TL” and modify it according to your needsLaunch again your acquisitionIf it doesn’t work, switch off and on the computer